Legal

Return Policy

Last updated: August 12, 2026

This Return Policy applies to trading cards bought and sold through the Card Index marketplace, operated by ConsulTech Ventures LLC (“Card Index,” “we,” “us,” or “our”). It forms part of our Terms of Service.

All sales are final

All sales are final. Card Index is a marketplace for collectibles whose value depends on condition, and every card is a unique item sold by an individual seller rather than stock from a warehouse. Once you confirm a purchase, the sale is complete and the order cannot be canceled, returned, or exchanged.

In particular, we do not accept returns for:

  • Change of mind, buyer’s remorse, or an accidental purchase.
  • A card whose market value has moved up or down after you bought it.
  • Disagreement with a grade, a raw-card condition label, or a valuation shown anywhere in Card Index.
  • Flaws such as centering, edge or corner wear, surface marks, print lines, or whitening that are visible in the seller’s photos or video.

Inspect the condition before you buy

Because sales are final, it is your responsibility as the buyer to satisfy yourself about the condition of a card before confirming a purchase. Every listing includes photos, and many include video, taken by the seller of the exact card you will receive. Review that media carefully, at full size, and check the front, the back, the corners, the edges, and the surface.

If anything is unclear, or the media does not show a detail you care about, message the seller and ask for more photos or a video before you buy. Sellers are expected to answer reasonable condition questions, and a question asked beforehand is the only reliable protection you have. By completing checkout you confirm that you have inspected the seller’s media and accept the card in the condition it shows.

Seller responsibilities

Sellers must describe cards honestly and accurately. That means:

  • Photos and video must be of the actual card being sold — never stock images, scans from a catalog, or media of a different copy.
  • Media must clearly show the card’s condition, including any known defect, and must not be edited to hide or minimize flaws.
  • For graded cards, the certification number and the label must be legible and must match the card in the photos.
  • Cards must be packaged to protect them in transit and shipped promptly with tracking.

Sellers who misrepresent cards may have listings removed, payouts held or reversed, and accounts suspended.

If something goes wrong

“Final sale” does not mean you are on your own if a seller fails to deliver what was listed. You may raise a claim with us if:

  • the card never arrives; or
  • the card that arrives is materially different from the listing — for example a different card, a counterfeit or altered card, a graded card whose grade does not match the label shown, or damage that was not visible in the seller’s media.

Contact us within 7 days of delivery, or of the expected delivery date if the card never arrives, by replying to your order receipt email or writing to info@cardindex.com. Include your order number and photos of the card as it arrived, along with the packaging where relevant.

We review each claim on its facts and compare what arrived against the media in the listing. If we uphold a claim we may, at our discretion, require the card to be returned to the seller and issue a refund, arrange a partial refund, or otherwise resolve the matter. Claims raised after the 7-day window may not be eligible. Keep all original packaging and protective supplies until a claim is resolved, and do not send a card back to a seller until we ask you to.

Shipping costs and fees

Shipping charges and card processing fees are not refundable except where a claim is upheld or the law requires otherwise. Where a return is authorized by us, we will tell you who is responsible for the return shipping cost before you send the card.

Subscriptions

This policy covers marketplace card sales only. Card Index Pro subscriptions are billed by the Apple App Store or Google Play and are governed by the subscription and refund terms in our Terms of Service and by the applicable app store’s policies.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. The version in effect at the time of your order applies to that order.

Contact us

Questions about this policy? Email us at info@cardindex.com.

Card values, price estimates, and market data shown in Card Index are provided for informational purposes only and do not constitute financial, investment, or appraisal advice.